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How We Handle Your Personal Information

Your privacy matters to us. This policy explains what data jayi9 collects when you create an account, make deposits via bKash, Nagad, or Rocket, and use our lobby — and what we do with it.

Account Data ProtectionbKash, Nagad, Rocket Handled SecurelyYour Right to Access and DeleteBangladesh-Focused Support
jayi9 How We Handle Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is about privacy or account data so we can route it to the right person quickly.

Live Chat Open the chat window from your account dashboard. Available for account and privacy queries — mention 'privacy request' when you start the chat so it reaches the right team.
Email Support Send your privacy request to our support email. Include your registered mobile number and the specific data you want to access, correct, or remove from our records.
Account Settings Some data updates — like your mobile number or linked wallet — can be changed directly from your account settings page without contacting support at all.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Access

We use SSL encryption across all account pages and payment flows. Your bKash, Nagad, and Rocket transaction data moves through encrypted connections only — no payment credential is stored unmasked on our platform. Account access requires OTP verification sent to your registered mobile number, so even if your password is compromised, your account has a second layer of protection.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time without losing your account access.
Data Retention Account data is kept while your account is open and for a defined period after closure, in line with applicable law. Payment records linked to bKash, Nagad, and Rocket are retained as required for transaction verification and dispute resolution.
Account Security Every login triggers an OTP to your registered mobile. If you notice account activity you do not recognise, contact support immediately so we can freeze the session and investigate before any further access.
Requesting Changes To update, export, or delete personal data, submit a request via live chat or email. We aim to respond to data requests within a reasonable timeframe, and we will confirm in writing when the action has been completed.

Common Questions About Your Privacy

Here are the questions we hear most often about how jayi9 handles personal data. If your question is not covered here, reach out via live chat or email support.

We collect your name, email, mobile number, and wallet details for bKash, Nagad, or Rocket. We also log device and session data to keep your account secure and the lobby running correctly.

We do not sell your data. We share limited information only with service providers who help operate the platform, and only under strict agreements that prohibit them from using it for any other purpose.

Contact our support team via live chat or email and request a data summary. Include your registered mobile number so we can locate your account and respond to your request promptly.

Yes. Submit a deletion request through live chat or email support. We will process it in line with applicable law — some records like payment history may need to be retained for a defined period after closure.

All payment data moves through SSL-encrypted connections. Wallet credentials for bKash, Nagad, and Rocket are never stored in plain text. Transaction records are kept only for verification and dispute purposes.

Reach out via live chat immediately. Mention it is an unauthorised access concern so we can freeze your session and investigate. We will contact you with findings before restoring full access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.