Reference

Your Rights and Our Rules on jayi9

Your use of jayi9 is subject to these terms, and access depends on your local law and eligible regions. We keep this straightforward — what you can do, what we expect, and how to reach us if something needs resolving.

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How to Reach Us on a Legal Matter

If you have a question about your account, a transaction through bKash, Nagad, or Rocket, or anything in these terms, contact us directly. We route legal and account queries to a dedicated team — not a generic helpdesk — so responses are specific to your situation.

Team online

Live Chat

Open the chat window from your account dashboard. Legal and account queries are flagged separately so the right team picks them up.

Email Support

Send account and policy queries by email for a written record. Include your registered mobile number so we can locate your account quickly.

Account Portal

Log in to your account, go to Help, and submit a formal query. The ticket system timestamps everything and keeps a thread for follow-up.

DATA AND SECURITY

How We Handle Your Account Data

Account security on jayi9 runs on OTP verification — every login triggers a one-time code to your registered mobile number, so access requires both your password and your physical device. We do not store your bKash, Nagad, or Rocket PIN; payment authorisation happens entirely within those apps and never passes through our servers.

Data Retention

We hold account data for as long as your account is active and for the period required under applicable regulations after closure. You can request a summary of what we hold.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the site footer.

Account Access Rights

You can request a copy of your account data or ask for corrections through the Account Portal. We aim to respond to data requests within a reasonable period.

Who to Contact

For data-specific requests — access, correction, or deletion — use the email support channel and mark the subject as a data request so it routes to the right team.

How Our Legal Terms Apply to You

jayi9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

jayi9 operates as a casino lobby platform. Whether you can open an account depends entirely on the laws that apply where you are — we do not make that determination for you, and nothing on this site overrides your local legal obligations. You confirm you are

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of legal age and that accessing this service is permitted under the laws of your jurisdiction when you register. Payments on your account move through bKash, Nagad, and Rocket. Each of those rails has its own terms, and transactions you initiate are subject to both our
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account policy and the conditions of the mobile wallet you use. If a deposit or withdrawal is queried, the transaction record on your bKash, Nagad, or Rocket app is the reference point for any dispute resolution process. We may suspend or close accounts that breach these
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terms, including accounts where eligibility cannot be confirmed or where payment details do not match your registered profile. Material changes to these terms are communicated through the account notification channel — checking your account regularly keeps you up to date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Legal Questions We Hear Most

Below are the questions that come up most often about our terms, your account rights, and how data is handled. If yours is not here, the Account Portal ticket system is the fastest route to a specific answer.

Yes. Access and eligibility depend on the laws in your jurisdiction. You are responsible for confirming that using this service is lawful where you are before you register.

We hold your registration details, login history, and transaction records linked to your bKash, Nagad, or Rocket payments. You can request a summary through the email support channel.

Send a data request by email with your registered mobile number. Mark the subject clearly as a data request so it goes to the right team and gets handled separately from general queries.

We notify you through your account notification channel before material changes take effect. Continuing to use the account after that point means you have accepted the updated terms.

Accounts are suspended when eligibility cannot be confirmed, when payment details do not match the registered profile, or when activity breaches our terms. Contact us via live chat or email for specifics.

No. Your mobile wallet PIN and full payment credentials stay inside the bKash or Nagad app. We only hold the transaction reference and the mobile number associated with your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Rights and Our Rules on jayi9

How to Reach Us on a Legal Matter

Live Chat

Email Support

Account Portal

How We Handle Your Account Data

Data Retention

Cookie Policy

Account Access Rights

Who to Contact

Legal Questions We Hear Most

01 Does local law affect whether I can use jayi9?

02 What personal data does jayi9 hold about my account?

03 How do I ask for my data to be corrected or deleted?

04 What happens to my account if the terms change?

05 Why was my account suspended?

06 Are my bKash or Nagad details stored on jayi9?

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